Delivery, returns and refunds

Are the furniture and accessories exchangeable or returnable?

We offer you the option of exchanging or returning items within 14 days of delivery or in-store pickup.

If you wish to take advantage of our return service during this time, please contact our customer service team, as all requests must first be authorized to proceed with the return and exchange or refund.

Click here to see full details of our returns and refunds policy.

What are the delivery times?

All orders are carefully packed in our distribution center and delivered to your delivery address within 7 to 14 days.

Interview

How to maintain solid wood?

To ensure the longevity of your solid wood furniture, proper maintenance is essential!

First, be sure to protect them from direct sunlight and excessive moisture, as these elements can damage the wood over time.

Then, use maintenance products specially designed for wooden furniture to clean and nourish the material, avoiding harsh chemicals. Wipe your furniture regularly with a soft, dry cloth to remove dust and avoid abrasive sponges that could scratch the surface.

By following these simple tips, you can enjoy the beauty and durability of your hardwood furniture for many years to come.

How to maintain cushions and blankets?

By maintaining your blankets and cushions properly, you can preserve their beauty and durability.

To wash them, favor a hand wash or a delicate machine cycle with cold or lukewarm water.

Use a mild detergent specially formulated for delicate fabrics and avoid the use of harsh bleaches.

After washing, gently squeeze out excess water without twisting or wrinkling the fabric, then air dry flat or hung in a well-ventilated area, out of direct sunlight.

Avoid machine drying, as this can damage the delicate fibers.

Does outdoor furniture need special treatment?

Fiber cement statues: in order to preserve your statues over time and as long as possible, we advise you to apply a concrete varnish (also called water repellent) every year in the autumn.

Général

Can I see the merchandise before buying it?

You can visit our showroom to see our selection of furniture and accessories. Our team will be happy to answer all your questions, advise you and assist you in your research!

Why does the color and shape of my item differ from the photos on the website?

Since our furniture and accessories are made from natural materials, each piece is unique and displays its own patterns, veins and hues.

We strive to present representative photographs of each item, but their unique nature means that the piece you will receive will not be identical to the one viewed on the online store.

You have not found an answer to your question?

You can send us an email to ask your question and we will get back to you as soon as possible. If this is a question about an order, please let us know your order number.

Send your question to info@crusoe.ca