Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit crusoe.ca (the "Site") or make a purchase through it.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Here is a list of cookies that we use. We've listed them here so you can choose whether to allow them or not:

    • _session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
    • _shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracker to record the number of visits.
    • _shopify_uniq, no data retained, expires at midnight (visitor's time zone) the next day. Calculates the number of visits to a store by a unique customer.
    • cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.
    • _secure_session_id, unique session identifier
    • storefront_digest, unique identifier, indefinite if the store has a password, it is used to determine if the current visitor has access.

  • Log files: These track the activity on the Site and collect data such as your IP address, the type of browser you use, your ISP, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels: These are electronic files that record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Assess potential fraud or risks;
  • And, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information (especially your IP address) that we collect to assess potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to host our online store – to learn more about how Shopify uses your Personal Information, please refer to Shopify's Privacy Policy. We also use Google Analytics to understand how our customers use the Site – to learn more about how Google uses your Personal Information, please refer to Google's Privacy Policy. You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page.

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/?c=2&lang=EN.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a "Do Not Track" signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information in our records unless and until you ask us to delete it.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@crusoe.ca or by mail using the details provided below:

156 Rte 117, Local A, Sainte-Anne-des-Lacs, QC, J0R 1B0, Canada